FULFILMENT POLICY

FULFILMENT POLICY

1. SERVICE OVERVIEW

‍LeadSend provides AI-powered lead generation services through personalized email outreach to help businesses acquire high-quality leads. Our subscription-based service operates on a month-to-month basis, ensuring affordability, flexibility, and consistent results.

2. SERVICE DELIVERY

‍Upon subscribing to LeadSend, clients can expect:

• Onboarding & Setup: Completion within 3-5 business days, including domain warm-up, email infrastructure setup, and campaign customization.
• Lead Generation: Campaigns go live immediately after setup, with leads being delivered directly via email and Slack notifications.
• Daily Account Management: Dedicated account managers provide ongoing optimizations, support, and updates.
• Analytics & Reporting: Weekly performance reports, including open rates, response rates, and campaign insights.

3. LEAD DELIVERY

• All leads generated through LeadSend’s outreach campaigns belong exclusively to the client.
• Leads are delivered in real-time via email and Slack notifications.
• Lead volume varies based on industry, offer, and targeting criteria, ensuring high-quality responses.

4. MODIFICATIONS & OPTIMIZATION

• Clients can request changes to targeting criteria, email copy, or offers via their dedicated Slack channel.
• Requested modifications will be implemented within 24 hours.
• A/B testing and optimization are conducted regularly to improve response rates.

5. REFUNDS & CANCELLATIONS

• LeadSend is a month-to-month service with no lock-in period.
• Clients may cancel their subscription at any time by notifying their account manager via Slack.
• If clients are not satisfied with the service, they may request a refund or discount through our customer success team, subject to review and approval.
• Refunds will only be considered if there is a proven lack of lead flow despite meeting all campaign prerequisites.

6. CLIENT RESPONSIBILITIESTo ensure optimal performance, clients must:

• Provide accurate Ideal Customer Profile (ICP) details.
• Respond promptly to leads and follow up with prospects.
• Communicate any required changes or adjustments to the campaign strategy.

7. SERVICE LIMITATIONS

• LeadSend does not guarantee a specific number of closed deals, as success depends on client follow-up and sales processes.
• The service is not suitable for industries requiring regulatory compliance (e.g., financial services requiring SEC compliance, healthcare requiring HIPAA compliance).
• We do not provide paid advertisements, PPC, or telemarketing services.

8. SUPPORT & COMMUNICATION

• Clients have access to a dedicated Slack channel for real-time updates, support, and strategy adjustments.
• Account managers provide proactive campaign insights and personalized recommendations.
• Technical support is available via email at help@leadsend.ai.

9. POLICY UPDATESLeadSend reserves the right to update this fulfillment policy at any time. Clients will be notified of significant changes through email and Slack communications.

For any further inquiries, contact our support team at help@leadsend.ai.

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